Returns/ Exchanges / Refunds
ALL SALE ITEMS ARE FINAL SALES.
We have a 30 day return policy, which means you have 30 days after receiving your item to request a return, exchange or refund. (We do not provide return labels).
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the order number/receipt or proof of purchase.
To start a return, please contact us at firstname.lastname@example.org. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Once we recieve the return we will contact you to let you know if the item was an approved return based on the condition of the item.
You can always contact us for any return questions at email@example.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We do not accept returns on bathing suits, underwear, bras, make up, or earrings. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to email us (firstname.lastname@example.org) letting us know about your return, wait for our green light, return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.